When you buy from our online store, Taxes, VAT and fees are prepaid and included in our prices! This means that the total you see at check-out is all you will need to pay when purchasing online from us. The total cost will be displayed at checkout, and includes all costs related to the purchase, such as home delivery or invoice fees.
We offer these payment methods:
- Visa/Mastercard direct payment
Do I get a confirmation when my order is registered?
When you order is registered in our online store, an order confirmation is automatically sent to the e-mail you have provided us. Read carefully through the order confirmation when you receive it and control that details about address, delivery information and goods ordered is correct. If any of the information is wrong or you wish to change the order, you must contact us immediately.
I wish to send the product to another address than my officially registered address, what can I do?
If you do not have an officially registered address on the address you provide us, the postal service may send us the package in return and not to the address you have provided us with. Be aware that your official mail address usually is the address you are registered on in the National registry. If you have a temporary address, you can provide a person registered on that address in the C/O field on your order.
What should I do If I immediately regret my purchase?
As we strive to deliver as fast as possible, all orders go straight to processing. As a result of this, the window of cancellation is very narrow. We can not promise that we will be able to cancel your order before it is processed.
If you need to make changes of your address, please contact DHL directly.
If your order already has been packed and shipped, and you regret your purchase, see more information about returns.
What happens if one of the products I ordered is out of stock?
In the case that any of the goods purchased should be sold out, we will deduct the price from the total order in your payment, the rest of the goods will be packed and sent. If there are substantial goods in the order which are sold out or other equivalent goods can be offered as replacement, we will contact the customer on phone/e-mail before the goods are shipped. Sold out goods will not be sent at a later point in time if they are not in stock at the time of purchase.